Privacy Policy

Narai Property Company Limited

1. Introduction

Narai Property Company Limited ("Company", "we", "our", "us") values your privacy and the protection of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, use our services, or contact us, including through our mobile application "Narai Chat".

2. Information We Collect

We may collect the following types of personal information:

• Basic Personal Information: Name, surname, address, email, phone number, date of birth, national ID number, or passport number
• Financial Information: Bank account details, payment history, credit card information (we only store information necessary for transactions)
• Service Usage Information: Transaction history, inquiries, property viewing history
• Technical Information: IP Address, cookies, website usage behavior, device and browser information
• Application Data: Messages, inquiries, and communications sent through Narai Chat, account settings, application usage patterns

3. Purposes of Data Collection

We collect and use your information for the following purposes:

• To provide and deliver products and services you request
• To process transactions and handle contractual matters
• To provide after-sales service and customer support
• To improve and develop our products and services
• To send relevant news, marketing, and promotional information (with your consent)
• To comply with legal requirements and obligations
• To facilitate communication between you and our company through Narai Chat
• To respond to your inquiries and provide customer service via our mobile application

4. Disclosure of Personal Information

We may disclose your personal information to the following entities:

• Affiliated Companies and Business Partners: That provide services or operate jointly with us
• Third-party Service Providers: Such as payment processors, transportation services, marketing agencies, or IT system providers
• Government Agencies: When requested by law or for necessary legal proceedings

We will not sell, rent, or exchange your personal information with third parties for marketing purposes without your consent.

5. Data Retention and Security

We retain your personal information for as long as necessary for the purposes specified in this policy or as required by law.

We implement appropriate technical and physical security measures to prevent loss, unauthorized access, disclosure, alteration, or destruction of your personal information.

For Narai Chat specifically, we employ end-to-end encryption for communications where applicable and implement additional security protocols to protect messages and data exchanged through the application.

6. Rights of Data Subjects

Under the Personal Data Protection Act B.E. 2562 (PDPA), you have the following rights:

• Right to access and obtain a copy of your personal data
• Right to rectify inaccurate personal data
• Right to delete or destroy personal data
• Right to restrict the use of personal data
• Right to object to the processing of personal data
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint

If you wish to exercise any of these rights, please contact us using the details provided in the "How to Contact Us" section.

7. Cookies and Tracking Technologies

Our website and Narai Chat application use cookies and other tracking technologies to improve your user experience and to analyze usage. You can adjust your browser settings to refuse cookies, but this may affect the performance of some parts of the website and application.

8. Narai Chat Mobile Application

The Narai Chat mobile application is designed to facilitate communication between our company and our customers. When using Narai Chat:

• Communications and messages sent through the application are stored on our secure servers
• Profile information and preferences are collected to enhance your user experience
• Push notifications may be sent with your consent to provide updates on property listings, inquiries, and relevant communications
• Location data may be collected (with your permission) to provide location-based services and recommendations

You can manage your notification preferences and data sharing options through the application settings.

9. PDPA Compliance

We comply with the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand. This includes:

• Obtaining appropriate consent before collecting, using, or disclosing your personal data
• Implementing reasonable security measures to protect your data
• Ensuring that third parties who have access to your data maintain appropriate data protection standards
• Appointing a Data Protection Officer to oversee data protection matters
• Promptly notifying relevant parties in case of data breaches as required by law
• Regularly reviewing and updating our data protection practices

10. Changes to Privacy Policy

We may update or change this Privacy Policy from time to time, notifying you through our website, Narai Chat application, or other appropriate communication channels. Your continued use of our services after such changes constitutes acceptance of the revised Privacy Policy.

11. How to Contact Us

If you have questions or concerns about our Privacy Policy or wish to exercise your rights regarding your personal data, please contact us at: